Recently we switched from http to https for our ticket system OTRS5. After doing so, clicking on the links OTRS sent via email in (customer) notifications, resulted in the error:
Module Kernel/Modules/AgentTicketZoomTicketIDxx.pm not in @INC (/opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl
After some digging, we traced the problem back to Apaches RewriteEngine which replaced the “;” chars with “%3b” when someone used a http link (which OTRS sent via email).
The solution was simple: Set HttpType to “https” in SysConfig -> Core.